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The 2nd World Conference on Nursing, Healthcare and Hospital Management, Vienna, Austria

Agus Fitriangga - GFMER Coordinator for Indonesia

2024-05-22

Agus Fitriangga, GFMER coordinator for Indonesia and also lecturer at the Faculty of Medicine, Universitas Tanjungpura Pontianak has joined the 2nd World Conference on Nursing, Healthcare and Hospital Management, from May 16 to May 17, 2024, in the captivating city of Vienna, Austria! This prestigious conference is a global meeting point for nursing professionals, healthcare practitioners, administrators, and researchers dedicated to advancing the fields of nursing and healthcare management. His presentation was about "Effect of Service Quality on Perceived Value, Customer Loyalty, and In-Patient Satisfaction: A Mixed-Methods Study from Developing Country". 

His study revealed that Emotion, function, social influence, and trust were the four aspects of service quality. Customer happiness and perceived value are significantly impacted by most of these factors. The quantitative findings further support the notion that while customer perceived value has little effect on customer satisfaction, customer satisfaction and customer perceived value have a large impact on customer lo resources be allocated by the West Kalimantan Province government and private healthcare providers to enhance the quality of services. To connect with their clientele, practitioners ought to spend money on e-services and social media branding. Future studies should compare the impact of service quality factors on customer behavioural intention and concentrate on cost-benefit analysis.